QualityAustral has developed and implemented a quality management system that provides a framework for employees to understand what works well on their site, what needs to be improved and what needs to change to meet the needs of client and Austral business practices.

Austral’s quality management practices are founded on defining the processes which result in the production of quality projects and services, rather than in detecting defective products and services after they have been produced. Dedicated professionals are specifically employed to maintain and improve quality management practices on an ongoing basis.

Certified to AS/NZS ISO 9001 since 2000, Austral upholds the principles of customer focus, leadership, design and construction management, people involvement, a systematic approach to decision making and embracing continual improvement to enhance performance and excellence. Austral delivers projects and day-to-day activities in accordance with stringent construction standards, and develops specific project plans and management objectives to address all quality and design requirements. In addition, inspection and testing programs are implemented to verify that all aspects of Austral’s work comply with contract requirements and that the company is delivering on its objective of continual improvement.